Privacy Policy

Last Updated: April 14, 2026 · Version 1.2

This Privacy Policy explains how Maravé, Resort & Residences, operated by Property Pro Partners, Inc. (“we,” “us,” or “our”), collects, uses, stores, and shares personal information about you when you visit maravecostarica.com or contact us with an inquiry. It also describes your rights under applicable data protection law, including the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and other applicable privacy legislation.

If you are a resident of the European Economic Area (EEA) or the United Kingdom, please pay particular attention to Sections 4, 7, 9, 10, and 11.

1. Who Is the Data Controller?

The data controller responsible for your personal information is:

Property Pro Partners, Inc. Operating as: Maravé, Resort & Residences Address: Manuel Antonio, Quepos, Puntarenas, Costa Rica Email: marave@propertypropartners.com Phone: +1 786 982-8436

We do not currently have a designated Data Protection Officer (DPO). Privacy inquiries should be directed to the email address above with the subject line “Privacy Request.”

2. What Personal Information We Collect

We collect personal information in the following categories:

2.1 Information You Provide Directly

• Contact identifiers: full name, email address, phone number (including country code), and country of residence.
• Transaction and inquiry data: intended purchase method (cash or financing), agent/broker status, message content, and preferred contact method.
• Marketing consent: records of your TCPA consent, including the consent timestamp and the specific language presented at the time.
• Communication records: any correspondence you send to us via email or contact forms, including follow-up communications.

2.2 Information Collected Automatically

• Technical identifiers: IP address (anonymized before storage if you consent to analytics), browser type and version, operating system, device type, and screen resolution.
• Usage data: pages visited, time spent on each page, referral source, scroll depth, and interaction events (e.g., button clicks, video plays, form starts), collected only with your analytics consent.
• Cookie data: as described in our Cookie Policy. Only non-essential cookies are set after explicit consent.

2.3 Information From Third Parties

• Advertising platforms: if you arrive at our website through a paid advertisement on Google, Facebook, or Instagram, we may receive information about the campaign and ad that brought you to us, subject to your platform privacy settings.
• Referral partners: if a real estate agent or broker refers you to us, we may receive your contact information from them, subject to their own privacy notices.

3. How We Use Your Personal Information

3.1 To Respond to Your Inquiry

We use your name, email, phone number, and inquiry details to respond to your request for information, send you the requested brochure or floor plans, and follow up with you about your interest in Maravé.

Lawful basis: Legitimate interests (responding to a prospective buyer's inquiry); contract performance where applicable.

3.2 To Send Marketing Communications

With your explicit consent, we may send you emails, SMS messages, and other marketing communications about Maravé, including project updates, sales announcements, and market information relevant to your investment consideration.

Lawful basis: Consent (GDPR Art. 6(1)(a)); TCPA consent for US phone numbers.

You may withdraw consent at any time by replying STOP to any text message, clicking the unsubscribe link in any email, or contacting us at marave@propertypropartners.com.

3.3 To Analyze Website Performance

With your analytics consent, we use aggregated and anonymized usage data to understand how visitors interact with our website, identify pages that need improvement, and optimize content.

Lawful basis: Consent (GDPR Art. 6(1)(a)).

3.4 To Deliver Targeted Advertising

With your marketing consent, we use Meta Pixel data to build custom audiences on Facebook and Instagram, retarget visitors who have shown interest, and measure the effectiveness of our paid campaigns.

Lawful basis: Consent (GDPR Art. 6(1)(a)).

3.5 To Comply With Legal Obligations

We may process your data where necessary to comply with applicable law, respond to legal proceedings, or enforce our legal rights.

Lawful basis: Legal obligation (GDPR Art. 6(1)(c)).

4. TCPA Compliance (United States)

By providing your phone number and checking the TCPA consent checkbox on our inquiry forms, you expressly consent to receive recurring automated marketing text messages and pre-recorded voice calls from Maravé, Resort & Residences and Property Pro Partners, Inc. at the phone number you provided.

• Consent is not a condition of any purchase.
• Message and data rates may apply.
• Message frequency varies based on your inquiry status and campaign activity.
• To opt out of text messages, reply STOP to any message at any time. After opting out, you will receive one confirmation message.
• For help, reply HELP or contact us at marave@propertypropartners.com.
• For California residents: you have the right to request that we do not sell or share your personal information. See Section 11 below.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on this website. For a full description of every cookie we use, its purpose, duration, and provider, please see our Cookie Policy.

The key categories are:

• Strictly Necessary: Essential for site security and consent storage. Always active.
• Preferences: Stores UI and form choices. Requires consent.
• Analytics (Google Analytics GA4): Anonymized traffic measurement. Requires consent. IP anonymization is enabled.
• Marketing (Meta Pixel): Conversion tracking and advertising audience building. Requires consent.

We implement Google Consent Mode v2: analytics and advertising scripts are denied by default and only activated after you provide explicit consent via our cookie banner.

6. Sharing and Disclosure of Your Data

We do not sell your personal information. We may share your data in the following circumstances:

6.1 Within Our Organization

Your inquiry data is accessed by Property Pro Partners, Inc. sales and marketing team members who are responsible for following up with prospective buyers. Access is limited to those who need it for their role.

6.2 Service Providers (Processors)

We use third-party service providers who process data on our behalf under data processing agreements. These include:

• CRM and email marketing platforms (e.g., for managing contacts and sending communications).
• Web hosting and infrastructure (Vercel, Inc.: hosting the website on servers in the United States).
• Analytics (Google LLC: Google Analytics GA4, processed in the United States under Google's data processing terms and Standard Contractual Clauses).
• Advertising (Meta Platforms, Inc.: Meta Pixel, processed in the United States; Meta acts as a joint controller for certain processing).

6.3 Referral Partners

If you were referred to us by a licensed real estate broker or agent, we may share your inquiry status with that referring party for the purposes of commission tracking and follow-up coordination.

6.4 Legal Disclosures

We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe such disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

6.5 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring, your personal data may be transferred as part of that transaction. We will notify you via the email address on file before your data becomes subject to a different privacy policy.

7. International Data Transfers

Your personal information may be transferred to, and processed in, countries outside the European Economic Area (EEA) and the United Kingdom, including the United States. These countries may not have data protection laws equivalent to those in your jurisdiction.

Where we transfer data internationally, we rely on the following safeguards:

• EU Standard Contractual Clauses (SCCs) incorporated into data processing agreements with providers such as Google and Vercel.
• Meta's participation in cross-border data transfer mechanisms as outlined in its Data Transfer Impact Assessment documentation.

You may request a copy of the safeguards in place for any specific transfer by contacting us at marave@propertypropartners.com.

8. Data Retention

We retain personal data for the following periods:

• Inquiry and contact data: 5 years from the date of last contact, or until you request deletion, whichever is earlier. This period reflects the typical sales cycle for pre-construction luxury real estate.
• Marketing consent records: Retained for the duration of the marketing relationship plus 3 years, to demonstrate compliance in the event of a regulatory inquiry.
• Cookie consent records: 180 days (stored in browser). Audit logs of consent timestamps are retained for 2 years.
• Analytics data: Google Analytics data is retained for 14 months by default. We configure GA4 to the minimum retention period consistent with our reporting needs.
• Legal records: Retained for as long as required by applicable law (typically 7 years for financial and transaction records).

After the applicable retention period, data is securely deleted or anonymized so that it can no longer be attributed to you.

9. Your Rights (EEA and UK Residents)

Under the GDPR and UK GDPR, you have the following rights with respect to your personal data:

• Right of access (Art. 15): Request a copy of the personal data we hold about you and information about how it is processed.
• Right to rectification (Art. 16): Request correction of inaccurate or incomplete personal data.
• Right to erasure (Art. 17): Request deletion of your personal data where it is no longer necessary for the purposes collected, or where you withdraw consent.
• Right to restriction of processing (Art. 18): Request that we limit processing of your data in certain circumstances.
• Right to data portability (Art. 20): Receive your personal data in a structured, machine-readable format and have it transmitted to another controller, where technically feasible.
• Right to object (Art. 21): Object to processing based on legitimate interests at any time. You have an absolute right to object to processing for direct marketing purposes.
• Rights related to automated decision-making (Art. 22): We do not use solely automated decision-making that produces legal or similarly significant effects.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at marave@propertypropartners.com. We will respond within 30 days. Where a request is complex or numerous, we may extend this period by a further two months and will notify you accordingly.

If you are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority. EEA residents may find their relevant authority at edpb.europa.eu. UK residents may contact the Information Commissioner's Office (ICO).

10. Your Rights (Costa Rica Residents)

Costa Rica's Law No. 8968 on the Protection of the Individual Against the Processing of Personal Data (Ley de Protección de la Persona Frente al Tratamiento de sus Datos Personales) grants you rights including:

• The right to access data held about you (ARCO rights: Acceso, Rectificación, Cancelación, Oposición).
• The right to have inaccurate data corrected.
• The right to request deletion of data that is no longer necessary.
• The right to object to processing for commercial purposes.

To exercise these rights, contact us at marave@propertypropartners.com. You may also contact the Agencia de Protección de Datos de los Habitantes (PRODHAB) at prodhab.go.cr.

11. California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the CPRA grants you additional rights. We do not sell or share your personal information for cross-context behavioral advertising purposes without your opt-in consent.

Your rights under the CCPA/CPRA include:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the preceding 12 months.
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt Out: Opt out of the “sale” or “sharing” of personal information. We do not sell data; however, our use of Meta Pixel with marketing consent may constitute “sharing” under the CPRA. You may opt out by rejecting marketing cookies in our cookie banner.
• Right to Limit Sensitive Personal Information: We do not collect sensitive personal information as defined by the CPRA beyond what is needed to respond to your inquiry.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a verifiable consumer request, email marave@propertypropartners.com with the subject “California Privacy Request.” We will respond within 45 days.

12. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include:

• HTTPS/TLS encryption for all data transmitted to and from this website.
• Access controls limiting personal data access to authorized personnel only.
• Use of reputable hosting infrastructure (Vercel) with SOC 2 compliance.
• Regular review of data handling practices and third-party processor agreements.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your rights and freedoms, we will notify affected individuals and relevant supervisory authorities as required by law.

13. Children's Privacy

This website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

14. Links to Third-Party Websites

Our website may contain links to third-party websites, including LXR Hotels & Resorts, Google Maps, and virtual tour platforms. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our data practices. When we make material changes, we will update the “Last Updated” date and version number at the top of this page. Where changes significantly affect your rights, we will seek fresh consent or notify you by email. Your continued use of this website following any update constitutes your acknowledgment of the revised policy.

16. Contact & Privacy Requests

For all privacy-related questions, rights requests, or complaints:

Maravé, Resort & Residences Operated by Property Pro Partners, Inc. Manuel Antonio, Quepos, Puntarenas, Costa Rica marave@propertypropartners.com +1 786 982-8436

Please include your full name, email address, jurisdiction of residence, and a clear description of your request. We will acknowledge receipt within 5 business days.